Returns & Exchanges
What is your return policy?
Eligible items may be returned or exchanged within 30 days of purchase.
The following items are final sale and cannot be returned or exchanged:
- Gift cards
- Seasonings
- Mystery bundles
- Jerky
- Items discounted more than 25%
- Shirt of the Month orders
What if my item is damaged, defective, or incorrect?
Report damaged or defective items within 3 days of delivery. Report incorrect items within 5 days of delivery. Email help@duxbux.com with your order number, the name and email on the order, and clear photos of the item and packing slip when applicable.
Normal wear and tear is not considered a manufacturer defect.
Order Changes
Can I cancel my order?
We can only cancel an order if it has not entered production. Most orders enter production within 24 hours. Email help@duxbux.com as soon as possible with your order number, the name and email on the order, and your request.
Can I update my shipping address?
We can update the shipping address if the order has not shipped. Email help@duxbux.com with your order number, the name and email on the order, and the complete new address.
Shipping & Tracking
When will my order ship?
Please allow 3–5 business days for order processing before shipment. Processing may take longer during holidays, limited-edition launches, severe weather, or backorders.
How do I track my order?
Tracking information is emailed after the order ships. Check your spam folder and any other email address you may have used at checkout. If you still cannot find it, email help@duxbux.com with your name, email, and order number.
What if tracking says delivered, but I cannot find the package?
Contact the carrier or your local post office first. Packages are sometimes scanned as delivered before they arrive. If the package does not arrive within 2 business days, contact help@duxbux.com.
What happens if an incorrect address is returned to the warehouse?
We will contact you when the order is returned. Additional shipping charges may apply before the order can be sent again.
Shirt of the Month
How much does the subscription cost?
Shirt of the Month is $19.99 per month, plus shipping and handling based on the delivery location and shirt size.
When will I be charged?
You are charged when you first subscribe. Recurring monthly charges are processed on the 15th.
When will my shirt ship?
Recurring subscription shirts usually ship after the 20th of each month. New subscribers may receive their first shirt after the monthly order cycle closes.
Can I cancel or change my size?
Request cancellations or size changes before the 10th for them to take effect that month. Shirt of the Month orders cannot be edited, returned, or exchanged after processing.
How do I update my address?
Email help@duxbux.com before the 10th with the first and last name and email on the subscription, plus the complete new address.
Can I use a promotional code?
Promotional codes do not apply to Shirt of the Month. Place subscription and non-subscription products in separate orders if you want to use a promotional code on other eligible items.