Policy
All sales are final. We do not offer refunds or returns. Our policy lasts 30 days from receiving the item for manufacturer defects. If 30 days have gone by since receiving your item, unfortunately we can’t offer you a replacement.
Several types of goods are exempt from being exchanged. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Please do not send your purchase back to the manufacturer.
We only replace items if they are defective, damaged, or incorrect within 30 days. If you need to get your order correct, send us an email from the contact information given on the website. (help@duxbux.com)
Please include:
- Your order number
- Name on the order
- Email the order was made with
- Your request
and most importantly
- A photograph demonstrating the quality of the print or the damaged area of the item.
*The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.
Shipping costs are non-refundable.
Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R0111956539.