Exchanges & Returns: All sales are final. We do not offer refunds, exchanges, or returns. Our policy lasts 30 days from receiving the item for manufacturer defects. If 30 days have gone by since receiving your item, unfortunately we can’t offer you a replacement.
Damaged Items: Damaged items must be reported/emailed within 3 days of receiving the package with photos attached in email to help@duxbux.com. If not reported within 3 days, we will not issue replacements. DUX Waterfowl Co, is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.
If you have received an incorrect item or have experienced another issue with your order, please contact help@duxbux.com within 5 days of receiving your order with a picture of the items and packing slip.
Order Options
Cancel Order
Unfortunately we cannot accept cancellations if the order is already in production. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email and include:
- Your order number
- Name on the order
- Email the order was made with, and
- Your request.
Our amazing Customer Service Team will be happy to assist you.
What if my items are damaged, defective or incorrect?
If you have received a damaged, defective, or incorrect item please email us and include
- Your order number
- Name on the order
- Email the order was made with
- Your request
and most importantly
- A photograph demonstrating the quality of the print or the damaged area of the item.
*The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.
SHIPPING
Track Your Order
You will only be able to track your order if it has been shipped. Typically orders will ship within 3-5 business days and delivered within 10 business days after the order has been packed and shipped. (Reminder: business days do not include weekends or holidays).
Can't find your order number?
1) Check your spam folder and other email accounts
2) Email us! Email us with as much information as possible for us to locate your order (Name, email, order number). Our Customer Service Team will be happy to assist you.
You can track your package's progress more closely through the shipping provider which is most likely USPS for domestic.
Your packaged marked as delivered, but can not find it in your mailbox or porch?
In the event your item was marked as delivered by the Postal Service, we kindly ask that you reach out to your local post office. There may be a chance your item was prematurely scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then, please do not hesitate to contact us. Customer Service Team will be happy to assist you.
I need to update my shipping address of my order
You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, email us and include:
- Your order number
- Name on the order
- Email the order was made with
- Your request and NEW shipping address.
Our amazing Customer Service Team will be happy to assist you and let you know if it’s possible.
When will my order ship?
Please allow up to 3-5 business days before shipping. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. We try to have our products out as soon as possible, but sometimes our production team hit a delay do to different reasons, such as: holiday season, weather conditions, specific items, or back orders.
What if the address was wrong?
If an order has an invalid address and gets sent back to the warehouse, we will inform you that the order has been shipped back to use and we will kindly ask you to pay for the shipping to get it to you again.
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